Mediation data

Program location	Pre or post filing	Mandatory?	Number of cases	Settlement rate	% of settled cases where T remaining in home	% of settled cases where T displaced	Other data
New Hampshire	Pre	No	184 out of 800 inquiries	71% (did not meaningfully change after rental assistance ended)	63% (dropped to 56% after rental assistance ended)	37%	2/3 of cases closed w/in 2 weeks, and scheduling mediation didn't appreciably lengthen time to case closure
Hawaii	Pre	Yes (during COVID)	1,378	87%	85%	15%	• Mediation time 90 min. • Done by videoconference by paid professionals. Attorneys interviewed said that “hired mediators were specifically focused on finding ways to keep tenants in place.” • Rental assistance: "Out of the 41 settlement agreements reviewed from the Act 57 process, all of them noted that the tenant would repay all back rent owed, with 66 percent explicitly noting rental assistance would be used." • Tenants represented <1%; LLs represented 0–9%
Philadelphia	Pre	Yes	Unknown	458 agreements	70%		22% were able to agree on an outcome, such as moving out, that avoided the tenant receiving an eviction on their record
Indiana	Pre	No	69	76%	56%	10%	3% involved a payment plan for a tenant who had already moved out
Hawaii	Post (two different programs)	No	92 and 183	47% and 52%	11% and 20%	89% and 80%	• Mediation time 20 min and 30 min. • Done in person by volunteer mediators; pre-COVID mediators were “largely focused on determining when the tenant would move out.” • Rental assistance available in one program: “its availability did not translate to a high settlement rate or keeping tenants housed.” • Tenants represented <1%; LLs represented 46% and 61%
Madison WI	Post	No	300	Unknown	70%	Unknown	90% of those who enter mediation don’t end up in homeless shelters
Baltimore	Post	No	55	81%	Unknown	Unknown	• 92% felt they had enough time to speak • 88% said issues they raised were discussed • 92% felt mediator was respectful • 19% felt pressured • 85% said settlement met their needs • 89% overall satisfied • 86% would recommend • Terms: 45% included payment plan; 30% repairs; 35% other issues
Berkshire County MA (data on file with the NCCRC)	Post	No	243	Unknown	69%	31%	82% of displacement cases gave tenants >10 days to vacate
Connecticut	Post	No	Unknown	Unknown	Unknown	38% (pro se) vs. 2.9% (represented)
Cook County IL (data on file with the NCCRC)	Post	No	Unknown	60%	~50%	~50%	• Only uses mediators trained via 40-hour certification; facilitative model • Nationally, facilitative mediation ~60% settlement; evaluative ~80% but more breach risk
St. Louis	Post	Yes	Unknown	71%	53%	33%	• 25% of mediated settlements resulted in execution of judgment • 92% of non-settled trials resulted in judgment against tenant; 40% required execution • Mediated settlements reduce judgments by 60% and execution by 15% • Mediation staffed by trained law students + attorneys; multi-stage training and supervision
Boston	Post	No	Unknown	Unknown	0%	100%	• 10.8% allowed tenant to regain possession after requirements • 10.8% involved rent reduction/waiver for voluntary move-out • Mediation reduced executions from 79.8% → 52.7% • Represented tenants raised conditions far more often; repairs agreed in only 2.2% of mediated cases • “Most agreements were significantly pro-landlord” and boilerplate
Hampshire MA	Post	No	41	Unknown	0%	100%	• 41.2% allowed reinstating tenancy • 23.5% reduced back rent • 9.8% included repairs • Mediation reduced executions from 63.8% → 46.9% • 10% of non-mediations dismissed (unknown housing outcome)